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Friday, March 12, 2010

A Lathe as a Lasting Gift

Posted by TheScene on November 20, 2008

Terry McQuinn wanted an automatic lathe for the holidays. She thought it was the coolest thing. Her dad worked at a pump parts factory and she had seen the machines in action. This wasn’t all that practical, however, since Terry was only 8 years old. Most kids her age wanted doll houses or a make believe kitchen, but multi spindle machines? John was happy that is daughter was interested in what he did, but there was no way he could afford to buy such a machine for personal use. Sure, the girl was crafty with paper, but it didn’t make sense. Was she going to start crafting her own wood and metal parts? What if she got too good at it, then he’d have to by her a CNC to go along with it!

So, instead of blowing all his retirement funds on a multispindle that would never be used, John opted for something else. He would take her into the factory and demonstrate for her how hard it was to operate such a machine. So the next day he took Terry to work and they looked at the hardest project of all that John had ever seen - a revolutionary screw-bolt fastener for a pump compressor. It had taken months to get it remotely right. John figured he may as well get some administrative work done, which lasted till morning. Then he went to find his daughter, and the screw-bolt fastener had been completed. Nobody else was there but…

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Just Ask Your Customers if They Are Happy

Posted by Servscen on November 19, 2008

If you own your own business, then you know just how important it is to make your customers happy. Your customers are your life line; without them, you will no longer be able to own your own business. But how do you keep track of whether or not you customers really are satisfied with your product or service? Tracking sales is never enough, because things can change in the blink of an eye if you are not completely satisfying your customers. The obvious answer would be to implement some kind of customer service survey.

You could find out that there is a problem when your customers shift over to your competition; but wouldn’t it be advantageous to find out that they were dissatisfied before they left you? Customer satisfaction surveys could be the saving grace that lets you know there is a problem before your life line is cut. These customer surveys do not have to be intrusive, overbearing or even remotely a burden for your customers either. In most cases a simple “did you find everything you needed” could be enough. It is not very difficult to find whether or not your customers are satisfied; all you have to do is ask!

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